01 / confirm
Order received
Send a branded confirmation with the item summary and collection window.
Allentown retail messaging / built for busy counters
Turn every transaction into a loyalty touchpoint.
A missed pickup text or a slow support reply loses a customer. Xpress Link LLC gives retail and restaurant teams encrypted order updates, pickup alerts, and customer support chat that keep the next purchase in motion.
Encrypted by design
Two-way replies
Opt-in controls
mark_unread_chat_alt
Message status
Pickup ready
Bay 04 · ETA 6 min · Reply to adjust
01 / order operations
From checkout to curbside: perfect handoffs.
Customers want a clear next step. Your team needs fewer status calls. Put the useful detail in the message.
02 / update
Status changes
Trigger shipping and preparation updates from your store or fulfilment system.
03 / arrive
Customer checks in
Capture bay number, vehicle details, or a last-minute change in two-way chat.
04 / close
Handoff complete
Keep the conversation attached to the order for a clean support record.
Shopify, WooCommerce
Pass order events into ecommerce order messaging.
POS-ready workflows
Coordinate staff alerts without a second inbox.
Last-minute changes
Give customers a direct reply path before arrival.
02 / restaurant messaging
Fill tables and delight diners.
The host stand stays focused while guests get timely, useful restaurant reservation messages.
Diner view
Tableline
lock
Reservation confirmed
Friday, 7:30 PM
Table for two · Reply to modify
notifications_active
Reminder scheduled for 5:30 PM
Host dashboard
Keep the floor moving.
Send confirmation and reminder messages, notify a waitlisted guest when a table opens, and alert takeout customers when an order is ready.
Waitlist alert
"Your table is ready. Please check in within 10 minutes."
Takeout status
"Order 1842 is ready at the collection shelf."
Private event channel
Keep menu changes and arrival details in one protected thread.
03 / customer support chat
Support that sells: in-chat commerce.
Give an agent the order context before they type. A useful answer can resolve a problem and point to the right product.
support_agent
One conversation. Full context.
Agent handoff keeps the earlier messages, order number, and knowledge-base answer together.
Agent workspace
Order #1842 · Maya's Market
Bot
Returns are accepted within 30 days. I found the policy for this order.
Returns are accepted within 30 days. I found the policy for this order.
Customer
Can I exchange the blue jacket for medium?
Can I exchange the blue jacket for medium?
Agent
Yes. Medium is in stock at our Hamilton Street shop. I can hold it until 6 PM.
Yes. Medium is in stock at our Hamilton Street shop. I can hold it until 6 PM.
recommend
Relevant suggestions
Recommend from the active conversation.
schedule
After-hours answers
Handle common questions outside store hours.
04 / loyalty and promotions
Reward regulars with private, personalised offers.
Customers choose what they receive. Your team controls the audience, timing, and message frequency.
Points update
Make progress visible.
Send an encrypted balance update after a purchase, visit, or referral.
Offer preview
Speak to buying history.
Show a relevant promotion instead of a generic blast, with clear opt-in controls.
Maya's reward
15% off outerwear
Valid through Saturday
Customer controls
Respect the inbox.
Let people set channel preferences and message frequency for birthdays, anniversaries, and updates.
2-way
customer conversations
24/7
automated FAQ coverage
1:1
offer relevance
100%
opt-in visibility
05 / integrations
Connects to your commerce stack.
Keep the systems you already use. Xpress Link LLC carries the message to the customer.
E-commerce
Shopify, Magento, and BigCommerce order events.
POS
Toast, Square, and Clover workflows for staff and guests.
CRM
HubSpot and Salesforce records with the message history attached.
06 / next step
Ready to turn messages into revenue?
Bring order updates, curbside pickup alerts, support chat, and loyalty messages into one clear plan for your team.